應(ying)著名汽車市場研(yan)究(jiu)公司JD Power（捷迪保爾(er)）的(de)要(yao)求，億維翻(fan)譯北京翻(fan)譯公司為其提供了專業的(de)客戶滿意度翻(fan)譯服務(wu)。

本次(ci)翻譯(yi)的(de)成果展(zhan)示如下：

First, this priority is a critical part of three of the five Factors: Service Initiation, Service Advisor, and Vehicle Pick-up
Next, thorough Service Advisor explanations contribute to customer DELIGHT. Most customers who were delighted with the explanations from their Service Advisor were DELIGHTED with their service experience. Remember, when we DELIGHT customers we get the big rewards of Revisits to the service department, Sell more cars to these customers, and they recommend their Service Advisor and the dealership to others.
And, this Priority gets to the heart of one of the two themes shared by most of the improvements discussed in the previous course.
Time and Value. We said that most of Audi’s CSI Improvement Priorities boil down to saving the customer’s time and improving their understanding of the value in the service they’re paying for.
This improvement priority is part of adding value to the customer’s service experience.

首(shou)先，此種優(you)選辦法是(shi)五個(ge)因(yin)素中(zhong)三(san)(san)個(ge)關鍵因(yin)素的一(yi)部分(fen)，這三(san)(san)個(ge)關鍵因(yin)素是(shi)：服務(wu)啟(qi)動、服務(wu)顧問(wen)、車輛挑選。

其次，服(fu)務顧(gu)(gu)問(wen)提供詳盡(jin)的(de)解(jie)釋(shi)會(hui)讓客(ke)(ke)(ke)戶(hu)(hu)愉(yu)悅(yue)(yue)。對服(fu)務顧(gu)(gu)問(wen)的(de)解(jie)釋(shi)感到愉(yu)悅(yue)(yue)的(de)大(da)部(bu)分客(ke)(ke)(ke)戶(hu)(hu)也會(hui)對服(fu)務體(ti)驗感到愉(yu)悅(yue)(yue)。需要記住的(de)是，當我們(men)愉(yu)悅(yue)(yue)客(ke)(ke)(ke)戶(hu)(hu)時，我們(men)會(hui)得(de)到許(xu)多(duo)(duo)很大(da)的(de)回報，如服(fu)務部(bu)會(hui)有(you)更(geng)多(duo)(duo)回頭客(ke)(ke)(ke)，向這(zhe)些客(ke)(ke)(ke)戶(hu)(hu)銷售更(geng)多(duo)(duo)汽車，而(er)客(ke)(ke)(ke)戶(hu)(hu)也會(hui)將服(fu)務顧(gu)(gu)問(wen)和(he)經銷商推薦(jian)給其他人。

再(zai)次，往期課程中討論了一些改(gai)良辦(ban)法(fa)，它們(men)大部分圍繞兩個主題展開，其(qi)中之一的核心便是此優先辦(ban)法(fa)。

時間(jian)和(he)價值(zhi)。我們說過，在奧迪客(ke)戶(hu)滿意度指數提升活動中所(suo)采(cai)取了優選(xuan)辦法，它們中大部(bu)分旨(zhi)在為客(ke)戶(hu)節省時間(jian)、提高客(ke)戶(hu)對所(suo)購買服務的價值(zhi)的認知。

此改良(liang)優選辦法(fa)也(ye)是為(wei)了提供客(ke)戶服務(wu)體驗(yan)附加價(jia)值。

億維(wei)翻(fan)譯汽車市(shi)場翻(fan)譯熱線：010-64363677